Our website www.techshire.co.uk is owned and operated by TechShire Limited. It is designed to showcase the services offered by us and provides general information about the company and services.

We keep the contents fairly up to date and reserves the right to revise general contents, this disclaimer and other terms and conditions at any time. We do not accept any liability for inaccuracies.

The content on our website is provided for general information only. By using this website you confirm that you have not relied on any of its content and if using given information that is at your own risk.

We will not accept liability for any direct or indirect damages resulting in the information given on our website or for any action or decision taken as a result of information contained on it.

The content of our site and any dispute arising out of the site shall be governed exclusively by English law and you shall submit to the exclusive jurisdiction of the English courts.

All other trademarks or logos may visible on the website are the property of their respective owners. Any advertised product specifications or and price are subject to change without notice.

1. Acceptance of Orders
All contracts of sale and suppport services made by TechShire Limited (“The Company”) shall be deemed to incorporate these terms and conditions which shall prevail over any other document or communication from the party with whom the company is dealing (“The Customer”). All orders are accepted subject to all these conditions of sale unless otherwise varied by agreement in writing. These Terms and Conditions do not form the full basis of sales/contracts. Please refer to the terms specific to those sales/contracts.

2. Carriage, Post & Packing
Charges are made to cover the cost of post, packing and delivery (where such a charge is required by company policy) and are charged at the rate prevailing at the time.

3. Prices
Goods are invoiced at the prices ruling at the time of order. However, the Company reserves the right to modify prices at any time. VAT will be added at the prevailing rate in accordance with government legislation.

4. Delivery
(a) Any date or time specified by the company shall be treated as an estimate only. Whilst every effort will be made to despatch goods on time, no liability can be accepted by the company for failure to deliver within the stated time. The Company shall not be liable for any loss or damage whatsoever (including consequential loss or loss of profit) arising directly or indirectly from any delay in delivery of all or any of the goods howsoever caused.

(b) The Company will accept no liability for shortages, damage to or non-delivery of goods unless the Customer notifies the Company in writing within three business days of receipt of the goods.

(c) The Customer shall be bound to accept the goods when they are ready for delivery by the Company and delivery will be deemed to have taken place when the goods are delivered to the Customer at the nominated address or by a nominated carrier as the case may be, whereupon the risk of loss, breakage or other damage whatsoever will pass to the customer.

(d) If the Company fails to deliver the goods for any reason other than any cause beyond the Company’s reasonable control or the Customer’s fault, and the Company is accordingly liable to the customer (in the cheapest available market) of similar goods to replace those goods not delivered over the price in question. Furthermore, the Company shall not be liable for any loss of profit or other consequential loss and it’s liability (whether in contract or otherwise) shall in no case exceed the price of the article or articles in question.

(e) If for any reason the Customer cannot accept delivery of the goods at the time when the goods are due and ready for delivery, the Company may select to store the goods pending their actual delivery, and the Customer shall be liable for the costs (including insurance) of so doing. The Company shall be under no obligation to insure the goods in storage and the risk of any loss or damage to the goods howsoever arising shall be borne by the Customer. Alternatively, the Company can sell the goods at the best price readily obtainable and (after deducting reasonable storage and selling expenses) account to the Customer for the excess over the price under the contract or charge the Customer any shortfall below the price of the contract.

5. Payment Terms
A deposit of 30% of the purchase price is payable on placement of the order and the balance due on delivery of the goods or completion of the works unless otherwise agreed by the Company. Estimates are not binding on the seller. Unless otherwise stated quotations are binding on the seller for 30 days. Unless expressly stipulated by the Company, invoices are due and payable in sterling seven days from the date of invoice, Credit Account Invoices are due and are payable in sterling 28 days from the date of the invoice. If an invoice becomes overdue for payment the full outstanding amount becomes overdue and payable. The Company reserves the right to charge interest on all overdue amounts and the total amount outstanding will incur Bank of England statutory interest of 8% on the total due as issued under the Late Payment Act of 1999. Payment shall be deemed to be received only when the full amount of the invoice has been credited to the Company’s bank account and without recourse of the Company has received the full amount in cash.

6. Product Specifications
Whilst the Company will make every endeavour to deliver the goods as they have been described by any individual or company brochure, actual dimensions may in certain circumstances vary. The Company reserves the right without prior notice to vary the dimensions, specification and quantities of any of the goods without any liability to the Customer arising directly or indirectly from any such variation.

7. Supply
In the event that the Company is unable to supply goods as ordered by the Customer, the Company reserves the right to offer goods of equal or superior quality comparable to or compatible with the goods at the same price.

8. Property and Title
The risk in the goods shall pass from the seller to the buyer upon delivery of such goods to the buyer. The title and property of the goods including full legal and beneficial ownership, shall not pass to the buyer until the seller has received in cash or cleared funds full payment for all goods delivered to the buyer under this and all other contracts between the seller and the buyer, for which payment of the full price of the goods there under has not been paid. Payment of the full price of the goods shall include the amount of any interest or other sum payable under the terms of this and all other contracts between the seller and the buyer under which the goods were delivered.

9. Force Majeure
In the event that the Company is prevented from carrying out it’s obligations under a contract for sale as a result of any cause beyond its control, such as but not limited to Acts of God, War, Strikes, Lock-outs, Flood and failure by third parties to deliver goods, the Company shall be relieved of its obligations and liabilities under such contract for sale for as long as such fulfilment is prevented.

10. Returns
Items should be returned within seven days of the invoice date in an undamaged, unopened, fully marketable state to the Company by prior agreement and after the acquisition of a valid Return Authority Code (RAC) from the Company which should be clearly displayed on the box(es). Goods without a valid RAC shall not be accepted. The Company reserves the right to make a handling and administration charge.

11. Warranty
All goods sold by the Company are warranted free from defects in materials and workmanship for a period of 12 months, or less if the manufacturer’s warranty is less than 12 months, from date of invoice. If within the warranty period the hardware proves to be defective by reasons of faulty design, workmanship or materials, the Company undertakes, subject to the following conditions, to have the defective hardware (or any part thereof) repaired or replaced free of charge.

No claim will be entertained in respect of any goods which have been repaired or altered in any way or have been the subject of any accident or damage caused by any innocent, wilful or negligent act or omission of the Customer, its employees or agents or through use contrary to the manufacturer’s instructions by the Customer, its employees or agents or by circumstances beyond the control of the Company or goods which cannot be shown to have been supplied by the Company. If at any time during the warranty period any part or parts of the hardware are replaced with a part or parts not supplied or approved by the Company or of a objective quality safe and suitable for the hardware, or the hardware has been dismantled or repaired by any person not authorised by us, we shall have the right to terminate this warranty in whole or in part immediately without further notice.

The purchaser’s sole and exclusive remedy under this warranty against use is for the repair or replacement of the hardware or any defective parts or parts, and no other remedy, including, but not limited to, incidental or consequential damage or loss of whatsoever nature shall be available to the purchaser. Our decision on all matters relating to complaints shall be final. Any hardware or defective part which has been replaced shall become our property. For products returned, the Customer is responsible for transport charges to and from the Company’s premises and for any charges and duties levied on importation and compliance with HM Customs and Excise regulations in all respects on importation and re-export. In the case of extended on-site warranty, it is the responsibility of the purchaser to complete all the registration documents and return them within the specified time constraint. Failure to return the registration documents in time could result in loss of warranty cover or delay in providing services.

12. Cancellation
Since under normal circumstances goods are despatched the same day as receipt of order the Company reserves the right not to accept cancellation of orders. Where cancellation is accepted the Company reserves the right to indemnify from the Customer in full for costs incurred.

13. Terms applicable to IT Contracts
Security and data safeguarding: The Customer shall ensure that, prior to the Company carrying our work on its computer system or other electronic installation, all critical data has been backed up and that appropriate recovery procedures are in place. The Company shall not be liable for any data loss of the Customer. The Company shall limit its liability for data loss to the maximum extent permissible in law. In the event that the Company is held liable for data loss of the Customer’s data the Company’s liability shall be limited to the amount covered by any insurance policy in place. In compliance with English Law, the Company shall be obliged to report any apparent unlawful material found during recovery or other works.

Software Licensing: It shall be the Customer’s responsibility to comply with the terms of use, distribution, duplication and other requirements, whether public or private ii origin, applicable to any software supplied through of worked on by the Company. Any employee of the Company may delay any project until proof of licensing is provided. The Company shall not be liable for any intellectual property infringements of the Customer. The Customer shall indemnify the Company against any intellectual property infringement actions.

Software supply and warranty: The Company shall supply industry standard branded system software unless otherwise specified by the Customer. Unless otherwise stated, all warranties for any goods supplied are with the developer, manufacturer or supplier of the goods. The Company may assist with returning goods to the developer, manufacturer or supplier of the goods at its normal hourly rates, if required by the Customer. The Company shall take no responsibility for errors occurring in software changes and updates made by the developer, manufacturer or supplier. While the Company aims to provide any resolution specified by the developer, manufacturer or supplier, this shall be done at the Company’s normal hourly rates.

Maintenance of Protection: The Customer shall be responsible for ensuring that the effectiveness of any software supplied by the Company is maintained by acquisition from the original developer, manufacturer or suppler of such database files from time to time. The Company may request that any critical patches are updated as required. While every precaution shall be taken to avoid disruption, the seller shall take no responsibility for any errors in software developed by third parties.

Privacy: The Customer shall ensure that all applicable human rights legislation and privacy safeguards are observed when using software and telecommunication systems supplied, installed or serviced by the Company.

Copyright: Copyright of all material developed by the Company, either in the form of pre-contract documentation, site documentation or as text, images research papers or electronically stored code for the manipulation, transmission and presentation of information, shall remain property of the Company. Copyright may be assigned or licensed to the client by separate agreement with the Company.

Support Contracts: Response times are 4 working hours from receipt of the call excluding weekends, Public and Bank Holidays unless otherwise agreed by the company. Limits to annual on-site times (if any) are defined in the individual site contract. Any non-contract labour will be chargeable at a discounted rate of £50 per hour or part thereof. Unlimited remote and telephone support will be provided by the Company for the duration of the contract.

14. The Company’s Liability

(a) The Company shall under no circumstances whatsoever be liable for any indirect or consequential loss howsoever incurred.

(b) The Company’s liability in respect of breach or non performance of any order shall be limited to the invoiced value to which the claim relates. (c) Goods are not tested or sold as fit for any particular purpose or for any use under any specific conditions.

15. Health and Safety At Work Act 1974 and Consumer Protection Act 1987
In compliance with the above legislation the Company confirms that the goods supplied by the Company do not present a hazard to health and safety when properly used for the purpose for which they were designed and provided also that the Customer or its employees or agents take reasonable and normal precautions in their use.

16. Miscellaneous
(a) If any provisions hereof shall be held to be invalid, illegal or not enforceable the validity and enforceability of the remaining provisions shall not in any way be effected or impaired thereby.

(b) Waiver by the Company of any breach of these conditions or any granting of time or indulgence by the Company to the Customer shall in no way affect the rights of the Company hereunder.

(c) All headings are for convenience only and do not form part of these Terms and Conditions.

(d) Any notice or demand to be given hereunder shall be in writing and shall be delivered by hand or sent by first class pre-paid letter to the last known address of the party to be notified , and shall be deemed to have been served immediately if delivered by hand and forty eight hours after posting if posted as aforesaid.

(e) The Laws of England shall govern the validity construction and performance of any contract to which these Terms and Conditions apply and the parties submit to the jurisdiction of the English Court.

Privacy Policy and Data Protection.

Introduction and purpose of privacy notice:

TechShire Limited (we, the Company) is committed to protecting and respecting user’s privacy.

This Policy has been written in for compliance with the General Data Protection Regulation (GDPR) and to explain when and why we collect personal information about people who are employees or our clients or potential clients, how the Company uses it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check that you have the current version. If you are using our website and our service, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to Beverley@techshire.co.uk or by writing to us at, Suite 26, Parker House, Mansfield Road, Derby, DE21 4SZ.

 

Our Services:

We offer a range of Managed IT support services to small to medium businesses in UK such as, server and computer networking, installation of IT equipment ranging from servers, routers, switches to desktop computers, laptops, printers and other IT hardware, as well as range of cloud based Microsoft service such as Azure and Office 365.

We help establish IT infrastructure and offer consulting services to business to achieve quality and security in their IT environment, we carry out security audits on networks, computers and servers to provide ultimate End Point secure infrastructure.

 

Third party website links:

Our website may include links to third party websites, and links to social media providers. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control third party websites and are not responsible for their privacy statements. We encourage you to read the privacy notice of every website when you leave our website.

 

Type of information data we collect:

The information we may collect from an individual or a company representative is usually limited to name, address, email address, and contact telephone number. 

 

Data Security:

We have put in place appropriate security measures such as End Point security firewalls and stronger encryption mechanisms to prevent your data from being accidentally lost, used or accessed in an unauthorised way. In addition, we limit access to your personal data only to those employees and support engineers who need to know. We have put in place procedures to deal with any suspected data breach and will notify you or any applicable authority of a breach where we are legally required to do so.

Due to the nature of the services we often have to setup new users or reset users password on the account but generally we don’t send passwords via email and strongly recommend users to change account information such as passwords immediately if it was sent through email or even as a text message or given over the phone.

 

Data usage:

We do not share any personal data to any third party unless we might be purchasing software or service or any hardware device on your behalf and that the licensing and ownership of account or equipment required doing so. We do not collect enough data to create any personal profile for targeted marketing of any sort.

 

Data retention:

We keep the data of non-active customers for up to seven years, that’s the applicable legal requirements. In any specific circumstance you can request to erase the information prior that period.

 

Data accuracy:

Any change in your contact information should be immediately updated to keep it accurate so please contact as soon as there is a change either in your address, email address, phone number or contact person.

 

You legal rights:

  • Request a copy of your personal information we hold
  • Request to amend any details which might have changed since we have the initial data
  • Request to erase data if there is no reason for us to keep
  • Request restriction or objection of processing data to third party
  • Request to transfer or withdraw consent to data processing to any third party

Review of the Policy:

This Policy was last updated in January 2019, we keep this Policy under regular review.

We may collect information some information though browser cookies about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual and that information may collect data about general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.

This may help us to estimate our audience size and usage pattern and to store information about your preferences, and so allow us to customise our site according to your individual interests, and to speed up your searches and to recognise you when you return to our site.

User may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Nominet – .uk domain registry

In addition to the described terms and conditions of TechShire Ltd., if your register, transfer and operate a domain name with us you are also entering into a contract with the relative domain registry such as Nominet.

Click to check the terms of .uk domain registry

ICANN – .com and other international domain registry

In addition to the described terms and conditions of TechShire Ltd., if yor register, transfer and operate a domain name with us you are also entering into a contract with the relative domain registry.

Click to check terms of international domain registry

How to complain:

We are commited to the outstanding services for our customers and recognise that ocassionally issues can arise that needed to be escalated and might have not resolved according to your satisfaction. If you have any concerns, send us an email to complaint @ techshire.co.uk and one of our representative will be in touch.

Response time:

Depending upon the type of complain, it might take up to 4 working hours to one working day or may be more for us to take action or responed.

Abuse report:

Please use abuse @ techshire.co.uk to report any abuse such as spam, adware or phishing attempt with the use of services.

To Call:

Use the number given on the contact page to call us for any urgent query.